Raymin Warranty Information
General Warranty Information
RAYMIN warrants to the original purchaser of a RAYMIN product purchased from an authorized RAYMIN dealer that our products will be free from defects in materials and workmanship per the terms of the warranty applicable to the specific product. We provide a range of warranties, which will vary from product to product. Our warranties range from a limited one-year warranty on up to a two-years lifetime warranty. Please check your specific product on the RAYMIN website for warranty details.
Limited One, Two Year Warranty
RAYMIN warrants all products to be free from defects in material and workmanship for the period stated on each product commencing upon the date of purchase (with proof of purchase). If no specific warranty period is stated on a product user manual and/or packaging the default warranty will be one year from the original date of purchase. RAYMIN products are sold with the understanding that the purchaser has independently determined the suitability of this product. This Warranty is offered to the original purchaser of this product only.
This warranty does not cover the product if physically damaged, subject to negligence or misuse, abuse, alteration, accident, or an act of God. This warranty does not apply to product that have water or physical damage by accident or which has been misused, disassembled or altered. The original dated sales slip or proof of purchase will establish warranty eligibility.
In no event shall RAYMIN be responsible for claims beyond the replacement value of the defective product or in any way shall be liable or responsible for consequential or incidental damages. No express warranties and no implied warranties, whether for fitness or any particular use or otherwise, except as set forth above (which is made expressly in lieu of all other warranties) shall apply to products sold by RAYMIN. RAYMIN Industries cannot be held responsible for discrepancies/inconsistencies that may occur due to 3rd party manufacturing changes or options.
For warranty claims, contact Customer Service at [email protected] or +6 (03) 486-4450, select option 1.
What proof of purchase or proof of warranty coverage is required?
It is the purchaser’s responsibility to return the defective product to RAYMIN at their expense. RAYMIN cannot be liable for lost in-bound packages. If RAYMIN, at its sole discretion, determines from the written correspondence and/or proof of claim items submitted that the product failed to conform to the warranty, then it will replace the product. If a warranted product is no longer sold by RAYMIN, we may replace it with the closest similar product of equal or lesser value.